These Billing Terms & Conditions explain how purchases, invoices, transactions, refunds and payment-related enquiries are handled at DER KAFFEE.
They supplement our Payment Policy, Terms of Service and Returns & Refunds Policy.
1. Key Information
- Currency: GBP.
- Prices: Include applicable VAT.
- Payment methods: Visa, Mastercard, American Express, Apple Pay and Google Pay where available.
- Payment collection: At checkout.
- Standard UK mainland delivery: Free.
- Refund method: Original payment method.
- Checkout security: Encrypted payment processing.
2. Order Confirmation
After a successful payment has been verified, checkout displays your order reference. Keep this reference and your order details for enquiries about your purchase.
Keep your order reference and any payment or dispatch correspondence for your records.
An automatic acknowledgement does not necessarily constitute final acceptance of an order.
3. Prices and Taxes
All advertised prices are in GBP.
VAT is included where applicable.
Free standard UK mainland shipping is included.
The full amount payable will be displayed before a customer confirms the transaction.
No undisclosed payment or standard delivery charges may be added.
4. Payment Processing
Stripe processes the card and supported wallet payments used in this checkout.
5. Payment Information
The business may receive order details, billing information, payment status and limited transaction identifiers.
Stripe hosts the payment fields. The store receives limited transaction identifiers and payment status, not your complete card number or security code.
6. Invoices
Contact info@derkaffeeltd.shop with your order reference to request available invoice or purchase documentation. A VAT invoice can only be issued where legally appropriate and the relevant registration and invoice details are available; no universal VAT-invoice promise is made here.
7. Declined Payments
Payments may fail because of insufficient funds, incorrect details, bank restrictions or authentication failures.
Customers should contact their bank or payment provider where necessary.
If a transaction appears pending, customers should verify its status before attempting repeated payment.
8. Refunds
Approved refunds are issued to the original payment method in accordance with the Refund Policy and statutory deadlines.
9. Privacy
Customer information is handled under the Privacy Policy and applicable UK data protection law.
Contact DER KAFFEE
Email info@derkaffeeltd.shop (preferred), or call +44 7782 337528. Include your order reference where relevant; do not send full card details, passwords or banking security codes.
Monday to Friday, 9:00–17:00 (UK time). We aim to answer enquiries within 24 hours; messages received outside support hours may be handled on the next working day.
Business address: 49a High Road, London, England, N22 6BH. Contact us for return instructions before sending goods; do not assume this address is the returns warehouse or a customer collection point.