Questions about products, technical specifications, an order, delivery, returns or warranties?
The DER KAFFEE customer support team is available to help.
We aim to respond to enquiries promptly, normally within one working day.
The Fastest Way to Reach Us
Email: info@derkaffeeltd.shop
Phone: +44 7782 337528
For existing orders, include the order reference in your message.
Send Us a Message
Email info@derkaffeeltd.shop using your own email application, or call +44 7782 337528. Please include your name, a clear subject, your order reference where relevant, and a description of the question. An email link opens your email application; it does not itself send a message or confirm receipt.
What We Can Help With
Include the product name or order reference so we can direct your enquiry to the appropriate information.
Product Selection
Questions about equipment, dimensions, materials and available features.
Technical Compatibility
Enquiries about car lift capacities, garage clearance, pergola measurements, kayak features and other product specifications.
Freight Delivery
Information about kerbside unloading, vehicle access and delivery appointments.
Order Tracking
Help locating the relevant tracking reference.
Order Changes
Assistance with address changes and cancellation requests before dispatch where possible.
Returns and Refunds
Information about the 30-day voluntary return window, return costs and refund processes.
Warranty Claims
Help with defective goods, missing parts and manufacturer warranty enquiries.
Customer Support Hours
Monday to Friday: 9:00 AM–5:00 PM UK time.
Saturday and Sunday: Closed.
Messages received outside support hours are normally reviewed on the next working day.
Before Contacting Us About Delivery
Our standard schedule:
Processing: 1–2 working days.
Transit: 3–6 working days.
Estimated total: 4–8 working days.
Check the dispatch email and tracking information.
If the estimated delivery period has passed, email your order number so we can investigate.
Contact Details
DER KAFFEE. Email: info@derkaffeeltd.shop. Telephone: +44 7782 337528. Business address currently published by the store: 49a High Road, London, England, N22 6BH.
Contact DER KAFFEE
Email info@derkaffeeltd.shop (preferred), or call +44 7782 337528. Include your order reference where relevant; do not send full card details, passwords or banking security codes.
Monday to Friday, 9:00–17:00 (UK time). We aim to answer enquiries within 24 hours; messages received outside support hours may be handled on the next working day.
Business address: 49a High Road, London, England, N22 6BH. Contact us for return instructions before sending goods; do not assume this address is the returns warehouse or a customer collection point.