At DER KAFFEE, protecting our customers, website operations and payment transactions is important to us.
If you discover a suspected security vulnerability affecting derkaffeeltd.shop, please contact us at info@derkaffeeltd.shop using the subject line "Security report".
We appreciate good-faith reports that help identify security weaknesses and aim to investigate legitimate concerns promptly.
1. Responsible Disclosure Principles
When reporting an issue, please:
- Act in good faith and comply with applicable laws.
- Avoid accessing another customer's account or information without permission.
- Do not modify, delete or disclose customer information.
- Do not exploit vulnerabilities for financial or personal benefit.
- Avoid disrupting checkout, payment processing or website operations.
- Do not carry out denial-of-service testing, phishing or social engineering.
- Stop immediately if testing exposes private or sensitive information.
- Give us a reasonable opportunity to investigate before publicly disclosing a suspected vulnerability.
2. How to Report
Email: info@derkaffeeltd.shop
Subject: Security report
Include the affected URL, description of the issue, safe reproduction steps, potential impact and relevant screenshots.
3. Review and Investigation
We aim to acknowledge reports within one working day.
Security issues are assessed based on potential impact, reproducibility and severity.
High-risk issues involving payment security, private information or unauthorised account access receive appropriate priority.
Complex investigations may take additional time.
4. Security Rewards
DER KAFFEE does not currently advertise a paid bug-bounty programme.
Reports do not create an automatic entitlement to compensation.
Any future programme will be published separately with specific eligibility rules.
5. Non-Reportable Issues
Examples include theoretical vulnerabilities without demonstrated impact, automated scanner results lacking evidence, unsupported-browser problems, third-party infrastructure outside our control and duplicate findings.
We do not authorise disruptive or unlawful security testing.
6. Suspicious Communications
Customers who receive suspicious emails, payment requests or messages claiming to represent DER KAFFEE should contact us through the official website.
We will not ask for full card numbers, passwords or one-time banking codes by email.
Contact DER KAFFEE
Email info@derkaffeeltd.shop (preferred), or call +44 7782 337528. Include your order reference where relevant; do not send full card details, passwords or banking security codes.
Monday to Friday, 9:00–17:00 (UK time). We aim to answer enquiries within 24 hours; messages received outside support hours may be handled on the next working day.
Business address: 49a High Road, London, England, N22 6BH. Contact us for return instructions before sending goods; do not assume this address is the returns warehouse or a customer collection point.