This Privacy Policy explains how DER KAFFEE collects, processes, retains, shares and protects customer information.
We aim to handle personal information in accordance with the UK GDPR, Data Protection Act 2018 and other applicable requirements.
1. Data Controller
For personal information provided through derkaffeeltd.shop, contact DER KAFFEE at info@derkaffeeltd.shop or 49a High Road, London, England, N22 6BH. This is also the contact point for privacy rights requests.
2. Information Collected
Information may include:
- Customer name.
- Email address.
- Telephone number.
- Billing address.
- Delivery address.
- Products purchased.
- Order and transaction history.
- Refund requests.
- Payment status and limited transaction identifiers.
- Freight delivery instructions.
- Customer correspondence.
- IP address.
- Browser and technical information.
- Essential browser storage information.
3. Order Processing
Customer information is used to confirm payments, process orders, arrange dispatch and provide delivery updates.
Lawful basis: Contractual necessity.
4. Customer Support
Contact information and order records may be used to resolve enquiries, cancellations, complaints and warranty claims.
Lawful basis: Contractual necessity or legitimate interests, as applicable.
5. Accounting and Legal Compliance
Relevant records are retained to meet applicable tax, accounting and legal obligations.
Lawful basis: Legal obligation.
6. Fraud Prevention
Technical and transaction information may be processed to detect suspicious activity and protect orders and personal information. Lawful basis: legitimate interests in preventing fraud, or legal obligation where applicable.
7. Marketing
This store does not currently provide a newsletter subscription service. Contacting customer support does not subscribe you to marketing. If subscriptions are introduced, we will explain the service, apply relevant consent rules and provide a functioning unsubscribe option.
8. Information Sharing
Information may be shared where necessary with:
- Payment providers.
- Warehouses.
- Parcel couriers.
- Freight carriers.
- Website hosting providers.
- Email providers.
- Other necessary contracted service providers.
- Authorities where legally required.
We do not sell personal information.
9. Cookies
The shopping basket uses local storage and payment recovery uses session storage. No optional advertising or analytics tags are currently installed.
See our Cookie Policy for details of browser storage and payment technologies.
10. Retention
Order and accounting records are retained to meet applicable tax, accounting and legal obligations. Other information is kept only for as long as reasonably necessary for its purpose, subject to legal requirements.
Information relevant to a complaint, claim or legal requirement may need to be retained until the matter is resolved. Contact us about the retention of your information or a deletion request.
11. Individual Rights
Where applicable, individuals may request:
- Access.
- Rectification.
- Erasure.
- Restriction.
- Portability.
- Objection to certain processing.
- Withdrawal of consent.
- Relevant safeguards concerning automated decisions.
Requests can be made to info@derkaffeeltd.shop.
We normally respond to rights requests within one calendar month, subject to lawful exceptions and extensions. We may ask for proportionate identity information to protect your data.
12. International Transfers
Website, payment or other service providers may process information outside the United Kingdom. Restricted international transfers must be subject to applicable legal safeguards. Contact us for information about the providers and safeguards relevant to your data.
13. Security
Checkout uses provider-hosted payment fields and encrypted payment transmission. Access to stored order information is restricted. We avoid unnecessary collection and ask customers not to email full card details or security codes. No website or method of transmission can guarantee absolute security.
14. Children's Privacy
The store does not intentionally seek unnecessary information from children.
Purchases should be made by legally capable customers or with appropriate authorisation.
15. Complaints
Customers may contact us about a privacy concern or complain to the Information Commissioner’s Office at https://ico.org.uk/
16. Changes
Privacy information will be updated as processing practices or legal requirements change.
Contact DER KAFFEE
Email info@derkaffeeltd.shop (preferred), or call +44 7782 337528. Include your order reference where relevant; do not send full card details, passwords or banking security codes.
Monday to Friday, 9:00–17:00 (UK time). We aim to answer enquiries within 24 hours; messages received outside support hours may be handled on the next working day.
Business address: 49a High Road, London, England, N22 6BH. Contact us for return instructions before sending goods; do not assume this address is the returns warehouse or a customer collection point.