DER KAFFEE aims to provide secure, transparent online payments.
Our prices are displayed in British pounds sterling and the payment methods available to customers are shown at checkout.
1. Key Information
- Currency: GBP.
- Visa.
- Mastercard.
- American Express.
- Apple Pay where available.
- Google Pay where available.
- Payment collected at checkout.
- Free standard UK mainland shipping.
- Original-payment-method refunds.
- Encrypted payment transmission.
2. Accepted Payment Methods
Visa, Mastercard and American Express through Stripe. Apple Pay and Google Pay where available in checkout.
Customers may pay using supported credit or debit cards and compatible digital wallets.
The payment options actually available may depend on the customer's device, bank, browser and checkout configuration.
3. Currency and VAT
All product prices are shown in GBP.
Displayed product prices include VAT at the applicable rate where required.
Customers using accounts denominated in other currencies may incur charges imposed by their bank.
4. When Payment Is Collected
Payment is collected when the customer places an order.
Successful payment verification displays an order reference in checkout. Do not treat a pending payment as a confirmed order.
The contract is formed when the order is accepted by dispatch confirmation, as described in the Terms of Service.
5. Payment Security
Transactions are handled through an encrypted checkout.
The payment provider may use fraud detection, secure authorisation and authentication checks.
Customers should never disclose bank passwords, complete card details or one-time verification codes to customer support.
6. Failed or Declined Transactions
Common causes include:
- Insufficient funds.
- Incorrect card information.
- Expired cards.
- Bank transaction limits.
- Failed authentication.
- Security restrictions.
- Temporary processing errors.
If a payment fails, confirm its status before trying again.
7. Refunds
Refunds are issued to the original payment method.
If a paid order cannot be fulfilled, we aim to refund the full amount within five working days, without weakening any earlier statutory deadline.
Statutory cancellation refunds must meet applicable legal deadlines.
8. Chargebacks
Customers are encouraged to contact us about order concerns.
However, the right to contact a bank or payment provider to dispute unauthorised or problematic transactions remains available.
9. Fraud Prevention
Orders may be subject to reasonable fraud prevention checks.
We may request confirmation of legitimate order information.
We may decline or cancel suspicious orders and issue appropriate refunds.
Contact DER KAFFEE
Email info@derkaffeeltd.shop (preferred), or call +44 7782 337528. Include your order reference where relevant; do not send full card details, passwords or banking security codes.
Monday to Friday, 9:00–17:00 (UK time). We aim to answer enquiries within 24 hours; messages received outside support hours may be handled on the next working day.
Business address: 49a High Road, London, England, N22 6BH. Contact us for return instructions before sending goods; do not assume this address is the returns warehouse or a customer collection point.