Track your DER KAFFEE order using the information provided in your dispatch confirmation email.
After dispatch, use the tracking information supplied for your shipment. If you need tracking details, contact support with your order reference.
1. How Tracking Works
After you place an order:
- After payment confirmation, keep the order reference shown in checkout.
- Your order is processed, normally within 1–2 working days.
- The goods are dispatched.
- Use the tracking information supplied for your parcel or freight shipment, or contact support to request it.
- You follow the shipment through the carrier's tracking service.
2. Parcel Tracking
Smaller deliveries normally include a parcel tracking number.
Use the tracking link in your dispatch email to check progress.
3. Freight Tracking
Larger items may have a freight shipment reference.
The carrier may contact you by telephone to arrange a delivery appointment.
Tracking events can differ from those for ordinary parcels.
4. Estimated Delivery
Order cut-off: 3 PM UK time.
Processing: 1–2 working days.
Transit: 3–6 working days.
Estimated total: 4–8 working days.
5. Missing Tracking Information
If you have not received your shipping email:
- Check your inbox.
- Check your spam or junk folder.
- Confirm that the order has completed normal processing.
- Contact support with your order reference.
6. Order Status Requests
This page provides tracking guidance rather than a live order-status lookup. Contact info@derkaffeeltd.shop with your order reference and the details needed to identify your purchase securely. Do not share payment security codes. We will not publish private order information or generate simulated shipment statuses.
Contact DER KAFFEE
Email info@derkaffeeltd.shop (preferred), or call +44 7782 337528. Include your order reference where relevant; do not send full card details, passwords or banking security codes.
Monday to Friday, 9:00–17:00 (UK time). We aim to answer enquiries within 24 hours; messages received outside support hours may be handled on the next working day.
Business address: 49a High Road, London, England, N22 6BH. Contact us for return instructions before sending goods; do not assume this address is the returns warehouse or a customer collection point.