Returns & Refunds Policy

1. Key Information

• Return window: 30 days from delivery.
• Change-of-mind return shipping: Customer pays direct return costs, where lawfully disclosed.
• Faulty or incorrect items: Appropriate return costs covered by DER KAFFEE.
• Refund method: Original payment method.
• Standard refund commitment: Within 14 days of receiving the return, subject to any earlier statutory deadline.
• Exchanges: Return the item for refund and place a new order.
• No additional restocking fee is charged.

2. Voluntary 30-Day Returns

Customers may request a return within 30 days of delivery for eligible items.

Products should generally be unused, complete and securely packaged, with original packaging where reasonably available.

Opening packaging and normal inspection do not automatically remove your statutory cancellation rights.

3. Statutory Cancellation Rights

Eligible distance purchases generally give consumers 14 days after delivery to notify the seller that they wish to cancel without giving a reason.

Consumers normally have another 14 days after notifying the seller to send back the goods.

This right is independent of the store's additional 30-day return period.

4. Product Inspection

Customers may reasonably examine products to establish their nature, characteristics and functioning.

Excessive handling that diminishes value may justify a lawful deduction where applicable.

5. Starting a Return

Email info@derkaffeeltd.shop.

Include the order number, product name and relevant details.

Contact us for the appropriate return destination and packing instructions. Do not send goods to the business address without confirmation. Requesting instructions does not remove your right to notify a statutory cancellation.

6. Return Shipping Costs

For change-of-mind returns, customers pay direct return costs only where lawfully disclosed before purchase. Smaller goods may be returned using a suitable tracked parcel service; heavy or oversized goods may need specialist freight.

For goods that cannot normally be returned by post, contact us before ordering for product-specific transport arrangements and an estimated return cost. Costs vary with dimensions, weight and collection postcode. No fixed estimate is published without a verified quote. If the legally required information was not provided before the contract, we will not rely on a later undisclosed charge to restrict your statutory rights.

7. Large Equipment Returns

For oversized items, contact support to discuss packaging, collection and transport arrangements.

Some items may require pallets, protective materials or specialist handling.

Any collection service and applicable cost must be explained clearly.

8. Faulty, Damaged or Incorrect Products

Where an item is defective, damaged during delivery, not as described or incorrectly supplied, contact customer support.

The business will provide appropriate legal remedies.

Where the business is responsible for return or collection costs, those costs will be covered by DER KAFFEE.

9. Refund Processing

Approved refunds are returned to the original payment method.

Where statutory cancellation applies, refunds must be made without undue delay and no later than the legal deadline, generally within 14 calendar days after returned goods are received or evidence of return is supplied, whichever is earlier.

Our voluntary return commitment is to refund within 14 days of receiving the returned goods, subject to any earlier statutory deadline.

10. Refund Amount

Eligible refunds include the applicable purchase price and any original standard delivery charge required by law.

The store advertises free standard UK mainland delivery.

Any lawful reduction for excessive handling must be explained.

11. Exchanges

To change a product, customers may return the original for an eligible refund and place a new order.

Any replacement order is subject to stock availability and current pricing.

12. Warranty

Manufacturer warranties, where offered, provide additional terms.

Statutory faulty-goods rights remain available regardless of a commercial warranty.

13. Non-Returnable or Restricted Items

Some items may fall outside the voluntary 30-day policy due to extensive use, installation, customer-caused damage or other stated conditions.

However, statutory rights must be assessed separately.

14. Cancellations

Customers should contact support promptly.

Where an order has already shipped, statutory cancellation rights may still apply.

15. Disputes

If a return or refund decision is disputed, customers may contact our support team with their order details.

Nothing in this policy restricts available payment disputes or legal remedies.